Best Western Americana - Dinuba

Best Western Americana - Dinuba

Facilities

Policies

From  $99

Best Western Americana Reviews

Guest reviews are submitted by our customers after their stay at Best Western Americana

Guest reviews

• Best Western Americana - Dinuba
  6.210

  No sitting room for breakfast Desolate location

• Best Western Americana - Dinuba
  9.210

  clean and comfort

  we came from sequioa national park. but it's far from there.

• Best Western Americana - Dinuba
  8.810

  Staff is so helpfull

• Best Western Americana - Dinuba
  6.610

  Rooms were average. Nothing amazing, nothing bad. Typical Best Western standard hotel.

  Our family was there for a wedding. We had about 8 rooms of people, but we booked separately, and not as a group. Upon checking in, I was told I had no reservation. I pulled up my reservation on my phone from Booked.net and the owner told me that I had booked through that site and not through him so that was the problem. He also said it could be because we were supposed to stay one additional night and I had modified the reservation weeks before, and that modification could have messed it up. All bogus. We had reserved a 2 queen bed room non- smoking. He could give us a 2 queen bed smoking. I declined. The other option was a king bed with a pullout. He had one 2 queen bed room available for our first night but not the 2nd. We took that. He held up a handful of reservations saying he has all of these, but not mine. The reservation on top was my sister's, so I said it was hers and commented that at least they had hers. My sister checked in right after and she told me that he had said the same thing to her. He only had the king bed for her instead of a double queen room. He told her that because we all made our reservations together and then our 3rd sister canceled, that it messed our group booking up. We didn't book as a group. The next morning I was told again that it was my fault because I didn't book through him. I said I would be contacting Booked.net to complain and he then quickly retrieved what he was saying and said that it was this fault (first time admitting to any fault) and that the reservation was just never entered after Booked.net emailed it to them. He also explained that he could have just given me the smoking room because everything is a preference. I could have taken the smoking room or the single King bed. Nothing I had booked was a guarantee, only a preference, apparently the room as well since they didn't even bother to save my reservation. I will never stay here again. The customer service is terrible.

• Best Western Americana - Dinuba
  10.010

  We have been here twice and each time the manager has been very helpful! Always in a good mood! Also the rooms are so clean!

  Breakfast was simple

• Best Western Americana - Dinuba
  7.010

  Overalll not bad.

  Breakfast was a joke: small, cramped area with only three tables, plus one in the hot sun.

• Best Western Americana - Dinuba
  6.210

  Very loud in the room cause of the sluice boxes outside

• Best Western Americana - Dinuba
  8.810

  The owners were very friendly, helpful and very willingly to please the customers.The swimming pole was great and very well kept and clean.Breakfast was good.Very good location to visit King's Canyon and de Sierras.We would definitely stay there again.The guest laundry was very clean and the machines worked perfectly.

  The aircon was loud and should be renewed, this was the only negative thing about the room.

• Best Western Americana - Dinuba
  6.210

  Very clean and comfortable bed and place

  The two days I was their their was a very strong marijuana smell it was unbearable.